Zest Lighting is an online-only lighting boutique based in Sydney. Our goal is to bring great lighting design to your home, office, and commercial spaces.

Learn more about us

GET IN TOUCH

Our team is here to assist you. Choose the most convenient way to contact us:

• Online Chat
• Mobile: 0448 399 390 — SMS only (no calls)
• Chat on WhatsApp
• Office: (02) 9669 9361
• Email: info@zestlighting.com.au

WAREHOUSE & ORDER PICKUP

• Address: By appointment only — Warehouse Information
• Warehouse Contact: 0485 835 509 (Urgent orders only)

CUSTOMER SUPPORT HOURS

Monday – Friday: 10:00 AM – 5:00 PM AEST

For quick answers, visit our Frequently Asked Questions page.

Zest Lighting offers a variety of secure payment options for a smooth and safe shopping experience.

ACCEPTED PAYMENT METHODS

• Credit & Debit Cards: Visa, Mastercard, American Express
• PayPal: Secure and fast online transactions
• AfterPay, Klarna & Zip Pay: Buy now, pay later options
• Direct Deposit: Secure bank transfer option

All transactions are protected with SSL encryption, ensuring the highest level of security.

PAYMENT FAQs

We strive to deliver your orders quickly and efficiently. Below is an overview of our shipping fees, estimated delivery times, and tracking process.

SHIPPING FEES

• FREE Shipping: Available for metro areas on orders over $99 (excludes Hobart & Darwin).
• $29.95 Flat Rate: Applies to all non-metro areas.
• $14.95 Flat Rate: For orders under $99.

Use our Shipping Calculator to check your shipping zone.

ESTIMATED DELIVERY TIMES

Orders are processed within 2 business days. Estimated delivery times:

Express Shipping: Contact us for express options.

Shipping Delays: External factors (weather, public holidays, courier issues) may affect delivery.

TRACKING YOUR ORDER

Once dispatched, you’ll receive tracking details via email. If you don't receive them:

• Check your spam/junk folder.
• Log in to your account to track orders under "My Orders".
• Contact us for assistance.

DELIVERY PROCESS & COURIERS

• We partner with top couriers for reliable delivery.
• If no one is available, a calling card may be left for redelivery or collection.
• For "Authority to Leave" (ATL) deliveries, we are not liable for lost/stolen parcels.

At Zest Lighting, we offer a refund or exchange for change-of-mind purchases made within 30 days, provided proof of purchase is presented.

Refunds are subject to a 10% restocking fee, unless another order of equal or greater value is placed.

If your goods arrive faulty or damaged, we will provide a full refund or exchange as per the Competition and Consumer Act 2010 (Cth). Please visit our Warranty Page for details.

RETURN CONDITIONS:

• Products must be in original packaging and in resaleable condition.
• Installed or used products are not eligible for return.
• Items marked “not eligible for return” cannot be returned.
• Customers must arrange and cover return shipping costs.
• Returns must be sent via a registered and insured shipping service.
• Actual shipping costs incurred on “free” or “flat rate” shipping will be deducted from refunds.
• Custom or made-to-order items are non-refundable.

RETURN OPTIONS:

• Refund: A 10% restocking fee applies.
• Store Credit: Store credit equal to the purchase amount, valid for 6 months.

For full details, visit our Returns Policy Page.

Found this exact product advertised cheaper and in stock elsewhere? We'll match it — and may beat it by up to 10%. Excludes clearance and second-hand items. We respond within 24 hours with a discount code.