Warranty Terms and Conditions

All products sold by Zest Lighting come with a minimum 12-month manufacturer’s warranty against faults and defects, starting from the date of purchase. Some products carry a longer warranty – where this applies, it is shown on the product page.

This warranty is provided in addition to your rights under the Australian Consumer Law, and all warranty claims are handled directly by Zest Lighting – you do not need to contact the manufacturer.

If your lights develop a fault or defect within the warranty period, please submit a claim through our warranty process.

Warranty Terms

• The warranty period is a minimum of 12 months from the date of purchase shown on your tax invoice. Where a manufacturer provides a longer warranty, the longer period applies. Please retain your tax invoice as proof of purchase.
• The warranty covers repair or replacement of the product (or the faulty part). It does not cover electrical installation, removal or labour costs.
• If a fault occurs after installation, Zest Lighting will supply the necessary replacement parts or product, but electrician and labour costs are excluded.
• Some parts and replacements may have a lead time depending on stock availability.
• The manufacturer’s warranty does not apply if any part of the luminaire has been modified.
• Light bulbs (globes) are not covered under warranty.
• Product warranties are only valid within Australia.
• Some manufacturers require installation by a licensed electrician. In such cases, we recommend keeping your electrician’s invoice in case it is needed for a warranty claim.

How to Make a Warranty Claim

Follow these steps to submit a claim:

1. Complete the Warranty Claim Form.
2. Provide proof of purchase (tax invoice) and photos/videos clearly showing the issue.
3. Our team will assess the claim and respond within 3 business days.
4. If approved, we will arrange for a replacement product or the necessary parts to be sent to you.
5. If additional details are needed, we will contact you via email.

Warranty Exclusions

The following are not covered under the manufacturer’s warranty:

• Damage caused by incorrect installation or modifications.
• Normal wear and tear, including discolouration over time.
• Failure due to misuse, neglect, or improper handling.
• Damage caused by power surges, lightning strikes, or environmental factors.
• Transit damage or missing parts (see our Returns Policy).
• Labour or electrician costs for installation or removal of faulty products.

These exclusions apply to the manufacturer’s warranty only and do not limit your rights under the Australian Consumer Law.

Your Rights Under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits given to you under our warranty are in addition to other rights and remedies you have under the Australian Consumer Law.

This warranty is provided by:
Zest Online Pty Ltd (trading as Zest Lighting)
13/10 John Hines Ave, Minchinbury NSW 2770
Email: info@zestlighting.com.au  |  Phone: (02) 9669 9361

To claim under this warranty, follow the steps under How to Make a Warranty Claim above. Where a product is confirmed faulty, Zest Lighting will cover the reasonable cost of returning the product to us.

Frequently Asked Questions

How long will it take to process my warranty claim?

We aim to assess all claims within 3 business days. Processing and shipping replacement parts may take longer depending on stock availability.

What if my product is no longer available?

If the product is discontinued, we will offer a similar replacement, store credit, or a refund in line with your rights under the Australian Consumer Law.

My light arrived damaged. Is that a warranty claim?

No – damage in transit and missing parts are handled under our Returns Policy, not the warranty. Please report it to us within 7 days of delivery with photos so we can resolve it quickly.

Do I need a licensed electrician to install my light?

Yes, for many products, installation by a licensed electrician is required. We may request an electrician’s invoice if needed for a claim.

Who pays for return shipping?

If the product is confirmed faulty, we will arrange or cover return shipping. If no fault is found on assessment, return shipping costs may be the customer’s responsibility.