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FAQ / HELP

 

1. Ordering & Payment

How do I order online?

If you would like to purchase a product, click on the “add to cart” button to add it to your shopping cart. You can add as many products as you like to your shopping cart, and edit the quantities and products by clicking on “view cart” button in the top right hand corner of the page. When you would like to proceed to payment, click on the check out button to finalise your purchase order.

 What happens after I place an order?

  1. You receive an email confirmation with order details.
  2. If there are any problems with your order (i.e. item out of stock) then we will contact you ASAP.
  3. After the order is processed and despatched (within 2 days), you can request an email with tracking information.

What payment options do you accept?

We accept Credit and Debit Card (Visa, Mastercard), PayPal (what is PayPal?) and direct bank deposit payments via our secure checkout page.

We use Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible - SSL technology automatically encrypts your confidential information in transit with an encryption key length of 128-bits (the highest level commercially available). 

So you can be assured that we provide the most convenient, safe and secure online shopping experience. 

What happens if item is out of stock?

In the unlikely event where an item is out of stock, we will notify you immediately of the status of the product and expected time of arrival. You will then be eligible for our in stock guarantee which offers you the options of an on the spot refund or discount on the order if you are happy to wait. 

Do you have a showroom where I can see the light in person?

To offer affordable pricing, we have a 'direct from the makers' business model. That means no physical stores. No showrooms. No middlemen. We're just a passionate team offering you a new way to buy lighting: cutting out the fuss so you can get beautifully made designer pieces at a price to suit you.

So, how can I see the lights?

We endevour to provide the best possible information on each designer piece that is on site. We include detailed product descriptions, high quality images, specifications and profiles for each light. Furthermore, we can even take close up photos of the product in our warehouse for you on request. If that is not enough, we provide you a 30 day returns policy to ensure absolute satisfaction. 

2. Shipping & Delivery

How much does shipping cost?

FREE SHIPPING to metro areas in Australia (i.e. capital cities and surrounding areas). Excludes Perth and Hobart.

$29.95 flat rate shipping for all non-metro areas.

To check which zone your postcode falls under, add the item to your cart and then type in your postcode on your shopping cart page. For large bulky orders, please email for a custom quote.

Where can we deliver to?

We can deliver goods Australia-wide straight to your door. International customers, please check here.

When will I receive my order?

Items that are in stock will be dispatched from our warehouse within 2 working days. Where special orders are taken, we will quote dispatch times accordingly.

Estimated delivery times from dispatch are: 

Destination Estimated Shipping Time
Sydney, Melbourne, Brisbane 3-5 days
ACT, Regional NSW, VIC & QLD 5-7 days
Perth, Adelaide 5-7 days
TAS, Regional SA, WA & NT 7-10 days

 

Please allow up to 10 business days from dispatch for non-metro and rural deliveries.

*Please note that these are estimates and our carriers will endeavor to meet these on all occasions; however please allow up to 10 business days for all deliveries. 

For urgent delivery enquiries, please contact us.

How can I track my order?

When your order is dispatched (within 2-3 business days), we usually send you an email confirmation with tracking information. In some cases, your email confirmation may not include specific tracking information. In such cases, you can request for tracking information via email or login to your account and track you order from there. 

Will my purchase arrive safely?

Items are individually wrapped, boxed and protected to ensure your goods arrive in perfect condition. If there are any damages please make contact with us to arrange a replacement.

Does someone need to be home to receive goods?

No, if there is no one home then our courier will leave a notice at your address and responsibility will be for the purchaser to arrange collection or re-delivery of the product. To avoid this, we suggest you provide 'authority to leave' or have it sent to a business address - please make a note on checkout.

Can I pick up my goods?

Unfortunately, goods are not usually available for pick up. If you really need to pick up, please send us an email or give us a call and we could possibly arrange something for you. Our warehouses are based in Melbourne and Sydney.

Do you ship worldwide?

Yes, please read our international shipping information.

3. Returns & Refunds

Can I get a refund if I am not happy?

We offer a 100% money back guarantee if you are not satisfied with our product. Please refer to our guarantee page to see our full return policy.

4. Warranty

How long is your warranty?

All products on Zest Lighting come with a full 12 month manufacturer warranty. 

What are your warranty terms and conditions?

The warranty is subject to the Australian Competition and Consumer Act 2010 (Australian Consumer Law). The benefits provided in this warranty are in addition to other rights and remedies of a consumer under the Australian Consumer Law, and any other laws in relation to the products to which this warranty relates. 

What do I do if I have a problem?

We are committed to the quality of all our products and providing top class customer service. 

If your lights arrives or shows signs of damage or fault within the warranty period, please email us at info@zestlighting.com.au and provide:

1. A detailed description of the damage or fault; and

2. Photos (or video, where appropriate) showing the damage or fault.

We will respond within 24 hours.

5. Security and Privacy

How do I know if my information is safe with you? 

We are highly committed to keep your privacy safe and work hard to ensure that your details are secure and will not be released to any other party. To learn more about how we keep your details safe, please see our Privacy Policy.

Do you keep my credit card details?

No, we never store your credit card details - once you type your information, it is sent instantly, encrypted, direct to our order processing system. We employ the latest encryption technology to ensure that your details are safe. Our Pay Pal express checkout is the most secure payment gateway available on the net. PayPal automatically encrypts your confidential information in transit using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Read more about PayPal and how it protects online shoppers.

Contact Us

I can't find my answer?

If we were unable to answer any of your questions satisfactorily through our FAQ/Help and/or Terms and Conditions pages, then please give us a call on 1300 55 22 58 or send us an email to info@zestlighting.com.au.


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Zest Online Pty Ltd T/A Zest Lighting ABN: 95 604 181 606. Privacy Policy . Terms & Conditions