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Our Guarantee

Zest Lighting offers a full refund (excluding our outbound shipping cost) or exchange for change of mind purchases within a 30 day period with proof of purchase (website order confirmation email).

Should your goods be faulty or damaged upon receipt, we will offer a full refund or exchange in accordance with its obligations under the Competition and Consumer Act 2010 (Cth) (“Act”) - Please refer to our Warranty page for more info. 

To initiate the return process, please send an e-mail to info@zestlighting.com.au, clearly stating your situation and specifying the product(s) you would like to return.

Please note:

  • Products that have been installed cannot be returned for a change of mind refund/exchange
  • Products that have been used cannot be returned for a change of mind refund/exchange 
  • Products must be in its original box and in a resaleable condition
  • Customer pays for returns shipping and is responsible for its safe arrival back to our warehouse
  • All returned items, must be sent via a registered and insured shipping service that requires signature on delivery (eg. Australia Post, Fastway Couriers, TNT, etc)
  • If you have purchased an item that was offered with “free delivery”, then the standard delivery fee that “would have been charged” will be deducted from the refund
  • If you have purchased an item that was offered with “flat rate fee”, then the actual delivery fee that was charged by our courier will be deducted from the refund
  • Products may differ from those pictured on the website due to natural variations in colour/finish and scale of the image

To the extent permitted by law, Zest Lighting:

  • limits its obligations and liability for the repair, replacement or refund of the purchase price of any goods to its obligations under the Act;
  • is not liable for any contingent, consequential or punitive damages arising in way whatsoever in relation to the use of any goods; and
  • is not liable for any claim, loss or expense incurred by any person resulting from the delivery, non-delivery or return of any goods.

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Zest Online Pty Ltd T/A Zest Lighting ABN: 95 604 181 606. Privacy Policy . Terms & Conditions